1. Getting started

• Your handset needs to be unlocked to receive all SIMs. • Detach the TravelTalk SIM from the enclosed card and replace the current SIM in your handset.
• Turn on your handset on and please ensure you have network coverage
• Some handsets request a PIN when finding a new SIM card. The PIN is 0000

2. Making a call

• Dial country code & number and press the Call/Send button

• For example 00442084979295 ‘Call’ or +442084979295 ‘Call’ *

• There will be a short pause without any sound or line tone

• Your phone may (depending on handset model) display an on screen messages saying, “Thank you for using the service. Your call will be connected shortly”.

• After a few seconds, your handset will ring. When you answer you will hear a voice message saying, “Please wait while we connect your call”.

• You will then hear the normal ring tone and you will be connected to your dialled number.

• When finished – please end the call and hang up as you would normally do.
* Some handsets may be incompatible with direct dialling. Should you hear the following message: “Connection to this number is restricted on this phone”, or experience continuous failed outgoing calls, you will need to dial in the following way: *126*102*the number you want to call# and then press the Call/Send button Example: 126*102*00442084979295#

3. Receiving a call

• Answer your ringing handset exactly as you normally do so upon receiving a call

4. To Use voicemail

Dial 802

5. For top up enquiries and customer service

Customer care & sales 0800 651 2345 or 0208 497 2345 Top-up 80404 from your TravelTalk SIM 0800 651 2345 or 0208 497 2345 from any phone